Submitted by vixie on Tue, 2016-04-05 23:06
here is my open letter to amazon.com, concerning audible.com, sent in response to a survey i received after finishing a chat session with a customer service representative:
your chat-rep was excellent. professional, courteous, helpful, informed. i could not ask for a better online customer experience.
Submitted by vixie on Fri, 2013-03-01 02:23
Decades ago I worked with the team at MAPS (the world's first anti-spam company; "MAPS" is "SPAM" spelled backward, and we had it mean Mail Abuse Prevention System
) to work up a standard by which a given single e-mail message could be determined to be "spam" or not. This is because a lot of the people who wanted to send bulkish e-mail that nobody wanted to receive were just as cute as they could be about skirting definitions that involved streams of e-mail.
I published it at
